Country
Portugal
Date published
23-Jan-2024
Site
Lisbon
Application deadline
31-Jan-2025
Nº of openings
100
Languages required for role
English, Italian

Shift details


ShiftStart timeEnd timeWorking timeFromToContract Hours
Morning07:0022:00Full-timeMondaySunday40
Comments
Rotating Working Schedule

Job description

Majorel is now Teleperformance. Together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to master their future. 

 

A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it’s the people who make both companies genuinely exceptional and the combined organization will offer significant career development opportunities all around the world.

 

Are you ready to explore a whole new world of vast opportunities? We're glad to meet you. Apply today!

Responsibilities

  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.

Requirements

  • Native or Proficient Italian and fluent English (minimum level C1)
  • Excellent communication skills, empathy, and team spirit
  • Previous experience in Customer Service is a plus
  • Attention to detail – understand that it is the small details that can make the biggest difference.
  • Prove you can work and make decisions with minimal supervision
  • Feel passionate about customer experience.

What we offer

  • Competitive wages (14 monthly payments per year)
  • Performance Bonus
  • Meal allowance in voucher card (net)
  • Health Insurance from the first day of the contract
  • Refer a friend program, amongst others
  • Flexible schedules
  • Wellbeing campaigns, training and development programs, partnerships/discounts, and year-round events (solidarity and environmental actions, volunteering, and fun competitions
  • Feel Good Community - Integrated solutions to building a better and to motivate and surprise teams in their day to day, tailored wellness and psychological support
  • Career progression and possibilities for an International career
  • The modern work environment at an attractive location with excellent public transport connections
  • Work/Live in Lisbon, one of the great places to live and work

Equal opportunities

At Majorel we are committed to equal opportunities for everyone.

This is a job offer from Majorel, now part of Teleperformance - welcome to a new world of opportunities!


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