Country
Italy
Date published
05-Oct-2023
Site
Milan
Application deadline
30-Jun-2024
Nº of openings
1
Languages required for role
English, Dutch

Shift details


ShiftStart timeEnd timeWorking timeFromToContract Hours
Information not available09:0019:00Full-timeMondaySunday40

Job description

Majorel is now Teleperformance. Together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to master their future.

A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it’s the people who make both companies genuinely exceptional and the combined organization will offer significant career development opportunities all around the world.

Are you ready to explore a whole new world of vast opportunities? We're glad to meet you. Apply today!


For an important e-commerce partner, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact.

Responsibilities

•    Respond to customer requests in a professional, precise and timely manner

•    Management of calls, e-mails and chats relating to Information and Complaints

Requirements

•    Excellent communication skills & high focus on customer satisfaction

•    Native language skills in Dutch or at least C1 level knowledge

•    English knowledge at least B2 (written, spoken and readed)

•    Nice to have: knowledge of Italian or another European language

•    Good IT skills - required competence and speed in the use of tools to report interactions

•    Customer orientation, problem solving skills, teamwork

•    Availability to work on shifts

•    Prior experience in e-commerce sector and/or the role is preferential

What we offer

•    Competitive salary and benefits

•    Flexible shift system

•    Stable multinational company with interaction between different nationalities and cultures and the possibility of internal growth

•    Modern and positive work environment 

•    Excellent public transport connections

•    An international environment employing people from different nationalities and cultures



We are connected! The Majorel Recruitment team can contact you by phone, e-mail or even WhatsApp!



Equal opportunities

At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking
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